Terms & Conditions

Assurance and Warranty

Eastern Desert Art specialises in certified Aboriginal paintings. All Aboriginal paintings are purchased directly from our local Aboriginal artists and are accompanied by a unique Indigenous Australian Art Commercial Code of Conduct Certificate.

Insurance and Delivery

All paintings are packed with care and are sent via TNT Express. Artworks bought from the website for delivery within Australia and overseas will incur a delivery fee dependent upon size and weight.

Delivery Process

When we receive your order we will reply by email within 24 hours to confirm your purchase order has been processed. If you are sending a cheque we will contact you again once the funds have been cleared. We will deliver the painting to our courier within 48 hours of purchase funds being cleared.

Delivery within Australia

All paintings are sent through TNT Express a leading provider of express delivery services. TNT provides on-demand, time-definite and day-certain delivery of documents, parcels and freight.

As a client of this company we are provided with tracking numbers which enable us to track the journey of the painting to your door. The painting is delivered to your door within 1-2 weeks and all insurance is covered by us.

Delivery International

We will freight the un-stretched painting to anywhere in the world.

All International orders are sent through TNT Express a leading provider of express delivery services. TNT provides on-demand, time-definite and day-certain delivery of documents, parcels and freight.

As a client of this company we are provided with tracking numbers which enable us to track the journey of the painting to your door. The painting is delivered to your door within 1-2 weeks and all insurance is covered by us.

Packaging

Each painting will be individually wrapped in tissue paper and bubble wrap inserted into cylinders with the accompanying documentation. Insurance is optional.

Delivery Address

Please make sure that at the delivery address you nominate you or a representative will be available to accept and sign for the package. Otherwise you will be left a calling card to advise you on how to collect your package.

If there is any problem with the work when you receive it please contact us by email, fax or letter advising us of your concerns within 5 working days. We will then take the necessary action to rectify the problem.

Free Delivery

Duties & Taxes – GST

All prices listed by Eastern Desert Art are GST exclusive. Purchases delivered within Australia are subject to the Australian GST (Goods and Service Tax). All prices shown include GST.

International buyers are exempt from the Australian GST. If other duties and/or taxes apply specific to the overseas destination then the buyer is liable for these charges.

Currency

Our prices are in Australian Dollars AUS $AU.

Payment Methods

We accept Visa, MasterCard, Bankcard, American Express and Diners credit cards.
We also accept cheques and Money Orders made payable to Eastern Desert Art and mailed to: Eastern Desert Art, Private Mailbag 5, Alice Springs, NT. 0872.

Pricing

We believe our prices to be extremely competitive and fairly priced. If you wish to buy two or more pieces of work we will be happy to discuss a discount with you.

Return of Goods and Refunds

Eastern Desert Art will refund the purchase price of your painting provided you contact us within seven days of receiving the work. You must advise us why you want to return the painting and it must be returned in its original condition.

As the painting will be at your risk until we receive it we recommend you insure it.
Unless the return is a result of our error, the cost of returning an unwanted painting to Eastern Desert Art shall be at the purchasers expense.

Once we receive the painting and it is in original condition we will contact you to advise of your refund.